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Hotel level cleanliness, home level comfort
Here are some things which you should know before booking TOPS'L Captiva 33
4.5 out of 5 stars. Based on 28 reviews
28 reviews
The place was nice , clean and roomy. We did have a defective cable box that they didn’t resolve, so we had to trouble shoot The TV in family room is too small Especially when we were trying to watch the US open The air didn’t work for 1 1/2 day but the did repair it promptly Kitchen well stocked
The spaciousness of this property. I have stayed here at least 6 times in past years with our kids and grandchildren. The location and resort amenities give everybody a variety of things to do. However this time I found the property needing some updating. The dryer was old, mold in the dishwasher and roaches in the kitchen, one bedroom and den. Other than that it was a fun time.
We loved the size of the villa and the 3 full-size bathrooms. We enjoyed the resort services, fitness & tennis amenities. We had an issue we reported the first day about a severe cockroach infestation. They were in the pantry, refrigerator, kitchen floor, and silverware drawer. We were concerned with food safety. Took trash out immediately. On our final day the exterminator came, but sadly we had to tolerate the bugs our entire stay.
This was my 6th time staying here in the past two years. Always a great experience for me and my family!
the place was perfect for our family. Loved the layout. It provided for privacy when we wanted it and for all of us to be together when we wanted to. The reservation process was perfect. We didn't know they provided a tram to the beach which was so nice. Great experience. The only reason it didn't get 5 stars was the wifi and cable kept going in and out. The staff was very friendly and accommodating.
Everything was wonderful about this property, from the location to the size, and the attention to detail. I was taken back by the management company insisting that l I checked in with them in person, as it was not shared upfront. It was an inconvenience. When I inquired if the paperwork could be mailed to me, they insisted that it had to be in person. In light of Covid, I was a bit taken back by that. Other than that, things were great.

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